The other day I was walking with a friend when she asked me if I text message family and friends before calling them. I said that sometimes I do, and sometimes I don’t. My friend said she has gotten used to always sending a message first, and she expects other people to do the same. We spoke about how the culture of talking on the phone is slowly disappearing in favor of digital communication.

Later that day, the topic came up again during a mentoring session with a client who receives many phone calls a day. Most are business-related, but some are personal. She realized that she often resents picking up a personal call in the middle of her work day. Frustrated, she gets cranky and snappy with the caller. She ends up not loving herself afterwards, to say the least.

How do you respond when the phone rings, and you’re busy?

Are you able to be a good listener, present and patient with the person on the other side of the line?

In today’s vlog, I tell you how to be kind and loving when the phone rings and you don’t want to talk.

What’s your favorite tip? Let me know in the comment area.